Privacy Policy — Charge Ghar

Legal

Charge Ghar is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information.

📅 Last updated: February 2026 · Applies to all Charge Ghar app users

🛡️ Our Commitment: We do not sell, rent, or share your personal data with any third party for marketing purposes. Your information is used solely to provide Charge Ghar services. All data is stored safely and securely using industry-standard encryption.

1Information We Collect

Personal Information: Full name, phone number, email address, and profile photo during registration.
KYC Data: Government-issued ID documents and photos required for account verification and fraud prevention.
Location Data: Precise GPS location (with your permission) to show nearby stations and track active rentals.
Usage Data: Rental history, transaction records, session durations, and payment history.
Device Information: Device model, OS version, app version, and unique device identifiers.
Camera Data: Camera access is used only to scan QR codes. No images are captured or stored by Charge Ghar.
Financial Information: Payment method details processed securely via our payment gateway (raw card data is never stored by Charge Ghar).

2How We Use Your Information

To create and manage your account and verify your identity via KYC.
To process rental transactions, calculate fees, and manage wallet balances.
To show nearby charging stations on the app map using your location.
To send push notifications regarding active rental status, return reminders, and account alerts.
To detect, investigate, and prevent fraud, abuse, or violations of our Terms.
To improve app performance, troubleshoot issues, and enhance user experience.
To comply with applicable laws and regulations in Nepal.

3App Permissions Explained

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Location Permission

Used to display nearby stations on the map and record pickup/return locations. Only accessed while the app is active or during an active rental.

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Notification Permission

Used to send charging updates, rental reminders, and important account notifications such as return alerts.

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Camera Permission

Used exclusively to scan QR codes on Charge Ghar stations to initiate rentals. No photos or video are captured or stored.

4Data Storage & Security

We take data security seriously. Your information is protected by:

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Encryption

All data encrypted in transit (TLS/SSL) and at rest (AES-256).

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Secure Servers

Data stored on access-controlled servers with regular security audits.

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KYC Security

Identity documents stored with restricted access for verification only.

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Fraud Detection

Automated systems monitor for suspicious activity to protect accounts.

5Third-Party Services

✅ No Data Selling: We never sell, rent, or share your personal data with third parties for advertising or marketing. Your privacy is not a product.

We use limited, trusted third-party services strictly necessary to operate our platform:

Payment Gateways: To securely process transactions (PCI-DSS compliant). We never store raw card data.
Analytics Tools: For anonymous, aggregated app performance data. No personally identifiable information is shared.
Cloud Infrastructure: Secure hosting providers bound by data processing agreements.

6Data Retention

Personal data is retained as long as your account is active and as required by Nepalese law.
Transaction and rental records may be retained for up to 7 years for legal and financial compliance.
KYC documents are retained as required by applicable regulations.
Upon account deletion, personal data will be removed from active systems within 30 days.

7Your Rights

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Update or correct inaccurate personal information through app settings.
Right to Deletion: Request deletion of your account and data via Settings → Account → Delete Account. Processed within 30 days.
Right to Data Portability: Request a structured export of your data.
Right to Object: Object to certain processing activities, subject to legal requirements.

8Account Deletion

🗑️ How to Delete Your Account: Go to Settings → Account Management → Delete Account in the app, or email privacy@chargeghar.com. Outstanding rentals or balances must be settled first. Data removed from active systems within 30 days of the request.

9Children's Privacy

Charge Ghar services are not intended for users under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately. Contact privacy@chargeghar.com if you believe a minor has registered.

10Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through in-app notifications. Continued use of the service after notification constitutes acceptance of the updated policy.

11Contact — Privacy Concerns

📧 Email: privacy@chargeghar.com
📍 Address: Charge Ghar Pvt. Ltd., Kathmandu, Nepal
⏱️ Response Time: Within 72 hours on business days